Emergency Call Center Operator - Intake & Dispatch

HEPACO, LLC; Jacksonville (FL); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health benefits after 30 days

Group 401(k) with company matching

Tuition reimbursement

Paid time off

Training opportunities

Job summary

Clean Harbors in Jacksonville, FL is seeking an ERTS Call Intake Specialist‑(Duty Operator) to be the first point of contact for environmental emergencies, answering and triaging calls while collecting accurate information and initiating documentation in the ALERTS system.

This in-office role runs Monday–Friday, 6:00 a.m.–6:00 p.m., requiring professionalism, urgency, and clear communication with clients, internal teams, and regulatory agencies.

Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication.
• Excellent interpersonal and organizational skills.
• Excellent customer service skills.
• Decisiveness and initiative.
• Ability to work in a team environment as well as independently.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work with little or no supervision.
• Ability to remain calm while handling a potential crisis.
• Ability to work overtime as requested by management.
• Successfully complete a background check and drug test.

Responsibilities

• Answer high-volume emergency and non-emergency calls in a timely, professional, and courteous manner.
• Accurately document incident details into the ALERTS system, ensuring all required fields are completed.
• Promptly escalate calls to the appropriate Operations Manager or internal team based on event type and urgency.
• Maintain real-time updates and communications on active calls until they are transitioned to a dispatch or project team.
• Ensure clarity and accuracy in relaying information from callers, including location, incident description, materials involved, and any immediate threats or injuries.
• Maintain communication logs and support documentation in compliance with internal protocols and regulatory requirements.
• Communicate clearly and effectively with clients, team members, and regulatory agencies as directed.
• Return missed calls, voicemails, and emails promptly to ensure no delay in service or reporting.
• Monitor ongoing situations to update teams or clients as needed based on available information.
• Uphold confidentiality, accuracy, and professionalism at all times.

Skills

Microsoft Office

Customer service

Communication

Teamwork

Calm under pressure

Education

High School Diploma or GED

Tools

Alerts system

Job description

Clean Harbors in Jacksonville, FL is seeking an ERTS Call Intake Specialist‑(Duty Operator) to be the first point of contact for environmental emergencies, answering and triaging calls while collecting accurate information and initiating documentation in the ALERTS system.

This in-office role runs Monday–Friday, 6:00 a.m.–6:00 p.m., requiring professionalism, urgency, and clear communication with clients, internal teams, and regulatory agencies.