Emergency Call Intake Specialist (Night Shift)

Clean Harbors, Inc.; Jacksonville (FL); Híbrido; USD 22.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits coverage after 30 days

401K with company matching

Paid time off

Tuition reimbursement

Company-paid training

Growth opportunities

AI and process improvements

Descripción de la vacante

Clean Harbors ERTS is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our team in Jacksonville, FL. This in-office role handles high-volume emergency and non-emergency calls, documenting incidents, and escalating as needed to protect people and the environment.

The operator must relay precise information, stay calm under pressure, and coordinate with internal teams and regulatory agencies. Training, growth opportunities, and a comprehensive benefits package are provided.

Formación

• Requirements include a high school diploma or GED and strong computer skills.
• Excellent written and verbal communication, plus strong interpersonal and organizational abilities.
• Ability to work in a team or independently and to prioritize deadlines.
• Must be able to complete a background check and drug test.

Responsabilidades

• Answer high-volume emergency and non-emergency calls promptly and professionally.
• Document incident details accurately in the ALERTS system with all required fields.
• Escalate calls to the Operations Manager or internal teams based on urgency.
• Maintain real-time updates on active calls and ensure proper handoff to dispatch.
• Relay clear information on location, incident, materials, threats or injuries.
• Maintain logs and documentation in compliance with internal protocols and regulatory requirements.
• Communicate with clients, team members, and regulatory agencies as directed.
• Return missed calls, voicemails, and emails promptly to avoid delays.
• Monitor ongoing situations and update teams or clients as needed.
• Maintain confidentiality, accuracy, and professionalism at all times.

Conocimientos

Computer skills

Written communication

Verbal communication

Interpersonal skills

Customer service

Decisiveness

Teamwork

Time management

Calm under pressure

Overtime willingness

Background check

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Extraordinary Opportunities
for Extraordinary People

This Requisition is not currently available

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Clean Harbors will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, click here .

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