ERTS Call Center Specialist- Night Shift

HEPACO, LLC; Norwell (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits after 30 days

401K with company matching

Growth opportunities

Generous PTO

Tuition reimbursement

Paid training

Job summary

Clean Harbors (Emergency Response and Training Solutions) seeks a Night Shift ERTS Call Intake Specialist in Norwell, MA. You will handle high-volume emergency and non-emergency calls, document details in ALERTS, and coordinate with Operations to ensure rapid response.

Responsibilities include maintaining logs, updating teams, and communicating clearly with clients and regulatory agencies while staying calm during crises and ensuring confidentiality.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Answer high-volume emergency and non-emergency calls professionally and promptly.
• Document incident details in the ALERTS system with all required fields.
• Escalate calls to the appropriate Operations Manager or internal team based on event type.
• Maintain real-time updates and communications on active calls until dispatch or project handoff.
• Relay clear information from callers including location, incident details, materials involved and injuries.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Decision making

Teamwork

Independent work

Prioritization

Calm under pressure

Overtime availability

Education

High School Diploma or GED

Tools

MS Office

Alerts system

Job description

(*Night Shift)- Midnight to 8am

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible for answering and triaging incoming calls related to environmental emergencies and incidents. This role is the first point of contact in the response process and requires accuracy, urgency, and professionalism in collecting critical information, initiating documentation, and communicating with internal teams.

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

This position is in-office in Norwell, MA, Monday-Friday, Midnight to 8am

Why work for Clean Harbors?

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages up to $20-$23/hr
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments

Responsibilities

• Answer high-volume emergency and non-emergency calls in a timely, professional, and courteous manner.
• Accurately document incident details into the ALERTS system, ensuring all required fields are completed.
• Promptly escape calls to the appropriate Operations Manager or internal team based on event type and urgency.
• Maintain real-time updates and communications on active calls until they are transitioned to a dispatch or project team.
• Ensure clarity and accuracy in relaying information from callers, including location, incident description, materials involved, and any immediate threats or injuries.
• Maintain communication logs and support documentation in compliance with internal protocols and regulatory requirements.
• Communicate clearly and effectively with clients, team members, and regulatory agencies as directed.
• Return missed calls, voicemails, and emails promptly to ensure no delay in service or reporting.
• Monitor ongoing situations to update teams or clients as needed based on available information.
• Uphold confidentiality, accuracy, and professionalism at all times.

Qualifications

• High School Diploma or GED Required
• Strong computer skills with a solid proficiency in Microsoft based application
• Excellent written and verbal communication skills.
• Excellent interpersonal and organizational skills.
• Excellent customer service skills.
• Decisiveness and initiative.
• Ability to work in a team environment as well as independently.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work with little or no supervision.
• Ability to remain calm while handling a potential crisis.
• Ability to work overtime as requested by management.
• Successfully complete a background check and drug test

Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

• CH *HEP