Night-Shift Emergency Call Intake Specialist

Clean Harbors, Inc.; Norwell (MA); Hybride; USD 28 000 - 47 000; Plein temps

Résumé du poste

Clean Harbors is seeking an ERTS Call Intake Specialist (Duty Operator) to join our safety conscious team in Norwell, MA. This role handles incoming calls related to environmental emergencies, triages information, and initiates documentation.

You will be the first point of contact, requiring accuracy, urgency, professionalism, and the ability to relay details to internal teams. The position is in-office with night shifts, Midnight to 8am.

Qualifications

• High School Diploma or GED required.
• Proficiency with Microsoft Office.
• Excellent written and verbal communication.
• Strong interpersonal and organizational skills.
• Customer service oriented with ability to stay calm under pressure.

Responsabilités

• Answer high-volume emergency and non-emergency calls promptly and professionally.
• Accurately document incident details into the ALERTS system.
• Escalate calls to Operations Manager or internal teams as needed.
• Maintain real-time updates on active calls until handoff.
• Relay information clearly about location, description, materials, injuries or threats.
• Maintain communication logs in compliance with internal protocols.
• Communicate with clients, team members, and regulatory agencies as directed.
• Return missed calls, voicemails, and emails promptly.
• Monitor ongoing situations and update teams as needed.
• Uphold confidentiality and professionalism at all times.

Connaissances

Microsoft Office

Written and verbal communication

Interpersonal skills

Customer service

Decisiveness

Teamwork

Time management

Ability to work independently

Ability to work overtime

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Clean Harbors is seeking an ERTS Call Intake Specialist (Duty Operator) to join our safety conscious team in Norwell, MA. This role handles incoming calls related to environmental emergencies, triages information, and initiates documentation.

You will be the first point of contact, requiring accuracy, urgency, professionalism, and the ability to relay details to internal teams. The position is in-office with night shifts, Midnight to 8am.