Night Shift Dispatcher - Gas Utility Operations

Summit Utilities, Inc.; Maumelle (AR); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision Insurance

Equal Opportunity Employer

Job summary

Summit Utilities, Inc. is seeking a 3rd shift Dispatcher based in Maumelle, AR. The role requires monitoring, dispatching, and balancing work orders to field personnel, ensuring safe and efficient use of resources and clear communication with customer service and field staff.

The 3rd shift runs 11:00 PM to 7:00 AM, Monday through Friday. Candidates should have strong communication skills, basic MS Office, and prior dispatch or gas distribution experience to handle emergencies and scheduling with

Qualifications

• High school diploma or GED.
• 2+ years of customer service or clerical experience using computerized systems.
• SAP or mobile data dispatching experience with at least 1 year in gas distribution operations or equivalent dispatching experience.

Responsibilities

• Answers phone calls and perform call-ahead requests for field technicians.
• Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring company procedures are followed.
• Dispatches orders via Mobile Data and/or radio.
• Coordinates daily operational requirements between local supervision and service technicians.
• Routes work to service technicians.
• Monitors orders and reroutes as needed.
• Prioritizes work orders.
• Documents work orders.
• Resolves scheduling issues between the Call Center, customers, and supervision to optimize results.
• Monitors daily reconciliation of all priority calls.

Education

High school diploma or GED

Tools

SAP

Mobile data dispatching

Job description

Summit Utilities, Inc. is seeking a 3rd shift Dispatcher based in Maumelle, AR. The role requires monitoring, dispatching, and balancing work orders to field personnel, ensuring safe and efficient use of resources and clear communication with customer service and field staff.

The 3rd shift runs 11:00 PM to 7:00 AM, Monday through Friday. Candidates should have strong communication skills, basic MS Office, and prior dispatch or gas distribution experience to handle emergencies and scheduling with