Dispatcher 4th Shift

Summit Utilities, Inc.; Fort Smith (AR); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Paid time off

Job summary

Summit Utilities, Inc. is seeking a Dispatcher for the Fort Smith, AR area to monitor, dispatch, and balance work orders for field personnel. This 4th shift role supports a 24-hour operation with overtime opportunities and a DOT-regulated environment.

The position requires excellent communication, basic math, and the ability to multi-task in a fast-paced setting. Prior SAP or mobile data dispatch experience is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Computer skills including MS Office.
• Ability to multi-task in a fast-paced environment.
• Basic mathematical skills.
• Ability to reason logically and methodically.
• Calm, compassionate demeanor and teamwork.
• Ability to work independently and handle emergencies.

Responsibilities

• Answers the phone and performs call-ahead requests for field technicians.
• Receives and dispatches emergency calls, locates, and customer complaints following procedures.
• Dispatches orders via Mobile Data.
• Coordinates daily operational requirements between local supervision and service technicians.
• Routes work to service technicians.
• Monitors orders and reroutes as needed.
• Prioritizes work orders and documents them.
• Resolves scheduling issues between Call Center, customers, and supervision.
• Monitors daily reconciliation of priority calls.

Skills

Communication

MS Office

Multi-tasking

Math skills

Logical thinking

Empathy

Independent work

Education

High school diploma or GED

Tools

SAP

Mobile Data Dispatching System

Job description

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity open for a Dispatcher, flex 4th Shift in Fort Smith, AR.

POSITION SUMMARY:

The Dispatcher monitors, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel.

Hours:

Monday 4:00 P.M. - 12:00 Midnight

Thursday 12:00 Midnight - 8:00 A.M.

Friday 12:00 Midnight - 8:00 A.M.

Saturday 8:00 A.M. - 4:00 P.M.

Sunday 4:00 P.M. - 12:00 Midnight

This is a 24-hour office. Overtime will be offered frequently in order to keep all shifts adequately covered.

This position is covered by a collective bargaining agreement.

Dispatch is covered under the D.O.T. regulations and Summit Utilities Drug and Alcohol Policy and is, therefore, subject to all terms of the Policy, including the random selection for drug testing.

PRIMARY DUTIES AND RESPONSIBILITIES

• Answers the phone and performs call-ahead request for field technicians
• Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed.
• Dispatches orders via Mobile Data.
• Coordinates daily operational requirements between local supervision and service technician
• Routes work to service technicians.
• Monitors orders and reroutes as needed.
• Prioritizes work orders.
• Documents work orders.
• Resolves scheduling issues between the company’s Call Center, customers, and supervision to achieve optimum results
• Monitors daily reconciliation of all priority calls.

EDUCATION AND WORK EXPERIENCE

• High school diploma or General Equivalency Diploma
• 2+ years of customer service or clerical experience using computerized systems
• Desired skills, one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent verbal and written communication skills
• Computer skills to include MS Office
• Ability to multi-task in a fast-paced environment
• Basic mathematical skills
• Ability to reason logically and methodically
• A calm and compassionate demeanor
• Ability to work independently and address emergency situations

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.