Night-Shift Datacenter Operations Technician

Equinix, Inc.; Englewood (CO); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Employee Assistance Program

US Benefits: Health, Life, Disability

Job summary

Equinix, Inc. in Denver area is seeking an Operations professional to join the team for night shift after training. You will manage work orders, support installations and cross-connects, perform testing, and engage with cross-functional teams to ensure timely, accurate delivery of services.

The role emphasizes handling moderately difficult tasks, documenting activity, and maintaining asset records. A high school diploma and 2–4 years of related experience are required, with the potential for

Qualifications

• High school diploma and 2-4 years of equivalent work experience.

Responsibilities

• Shift: after training this will be for a night shift position. Wednesday, Thursday, Friday, and every other Saturday night 7PM-7:30AM.
• Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times.
• Supports cross-functional teams to collaborate on customer tickets.
• Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests.
• Actively provides input and makes recommendations to processes.
• Maintains detailed written records of all work activity.
• Updates local asset databases and other systems.
• Handles moderately difficult rack and stack customer equipment tickets.
• Supports the installation of moderately difficult installs, which may include overhead cable trays, cage mesh, cabinets, and cable management/support systems.
• Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed.
• Performs quality checks on cross-connects and on-site support tickets and recommends improvements.
• Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures.
• Installs and tests moderately difficult cross-connect circuits.
• Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing.
• Escalates more advanced circuits and supports as needed.
• Works with customers to troubleshoot issues and uses experience gained to recommend solutions.
• Monitors stock levels and proactively addresses needs for materials with proper teams.
• Provides escalated work order support, and supports dispatch of alarms.
• May provide back-up support to security personnel, if needed.
• Supports customer satisfaction through timely and precise order execution.
• Delivers a high level of service and an excellent customer experience when interfacing with customers.
• Provides support with time expectations on new deployments and existing alterations.
• Supports customers on-site by through access control and escorting services.
• Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations.
• Supports and partners with team members on projects as directed.
• Coordinates vendors for various IBX related projects.
• Performs quality assurance on new customer installation or deployments.
• Completes all assigned training in a timely manner.
• May provide guidance and support to more junior team members and new hires.

Education

High school diploma

Job description

Equinix, Inc. in Denver area is seeking an Operations professional to join the team for night shift after training. You will manage work orders, support installations and cross-connects, perform testing, and engage with cross-functional teams to ensure timely, accurate delivery of services.

The role emphasizes handling moderately difficult tasks, documenting activity, and maintaining asset records. A high school diploma and 2–4 years of related experience are required, with the potential for