Night-Shift Customer Support Admin Supervisor

Caesars Entertainment; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Caesars Entertainment is seeking a Customer Support Admin Supervisor to lead the Admin Support team, ensuring service levels are met and contacts are accurately recorded for reporting. The role includes coaching a group of Admins, reviewing performance, and setting improvement targets.

You will work to maintain high standards, build strong cross-functional relationships, and ensure compliance with state and federal regulations while driving exceptional customer service.

Qualifications

• Excellent verbal and written communication skills.
• Availability to work nights, holidays, and weekends.
• Ability to multitask and manage competing priorities.
• Gives quick and effective speed of service.
• Knowledge of State and Federal rules and regulations.

Responsibilities

• Supervise the Customer Admin Support department to meet service levels.
• Record contacts for reporting and ensure high-quality interactions.
• Lead and coach a team of Customer Support Admins monthly.
• Set targets for improvement and monitor performance.
• Maintain compliant processes with applicable regulations and rules.

Skills

Verbal communication

Written communication

Multitasking

Calm under pressure

Customer service

Job description

Caesars Entertainment is seeking a Customer Support Admin Supervisor to lead the Admin Support team, ensuring service levels are met and contacts are accurately recorded for reporting. The role includes coaching a group of Admins, reviewing performance, and setting improvement targets.

You will work to maintain high standards, build strong cross-functional relationships, and ensure compliance with state and federal regulations while driving exceptional customer service.