Night Shift Customer Experience Specialist

Kroger; Kent (WA); On-site; USD 32,000 - 52,000; Full time

Job summary

Kroger in Kent, WA is seeking team members to deliver outstanding customer experiences in a fast-paced department. You will assist the department manager in achieving sales and profit goals while ensuring safety and quality across all duties.

You will answer product questions, promote items, maintain accurate stock, and uphold all safety and sanitation standards. This role emphasizes teamwork, reliability, and a customer-first approach.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.
• Retail experience desirable.
• Second language a plus.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome by answering questions about products.
• Gain knowledge of products and respond to questions with suggestions.
• Recommend grocery items and inform customers of specials.
• Check product quality, review sell-by dates, and take action as needed.
• Label, stock and inventory department merchandise; provide customers with fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude; stay current with ads and promotions.
• Adhere to food safety regulations and temperature controls; maintain logs.
• Enforce safety programs and report unsafe conditions to management.
• Inspect equipment and report maintenance needs to supervisor.
• Notify management of accidents and safety risks.

Skills

Customer service

Effective communication

Stress management

Basic math

Retail experience

Second language

Job description

Kroger in Kent, WA is seeking team members to deliver outstanding customer experiences in a fast-paced department. You will assist the department manager in achieving sales and profit goals while ensuring safety and quality across all duties.

You will answer product questions, promote items, maintain accurate stock, and uphold all safety and sanitation standards. This role emphasizes teamwork, reliability, and a customer-first approach.