Grocery Customer Experience Specialist

Kroger; Spokane (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in Spokane, WA is seeking a customer service-focused team member to assist the department manager in achieving sales and profit goals while maintaining safety and quality standards.

You will help customers, answer questions about products, stock merchandise, and uphold food safety regulations in a fast-paced environment. The role emphasizes respect, integrity and a positive attitude with opportunities to learn about fresh products and promotions.

Qualifications

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Responsibilities

• Promote trust and respect among associates.
• Create an environment that welcomes customers and answers questions about products.
• Gain knowledge of department products and respond to inquiries with suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of specials and ensure fresh products are available.
• Label, stock, and inventory department merchandise.
• Adhere to food safety regulations and maintain proper temperatures in cases and coolers.
• Report safety risks, incidents, or irregularities to management.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger in Spokane, WA is seeking a customer service-focused team member to assist the department manager in achieving sales and profit goals while maintaining safety and quality standards.

You will help customers, answer questions about products, stock merchandise, and uphold food safety regulations in a fast-paced environment. The role emphasizes respect, integrity and a positive attitude with opportunities to learn about fresh products and promotions.