Night Shift Store Associate: Customer Experience Lead

Kroger; Wellington (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger in Wellington, KS seeks a team member to deliver outstanding customer service, maintain a safe, clean environment, and support the department manager in achieving sales and profit goals while upholding quality standards. The role emphasizes Customer 1st strategy, product knowledge, and safety compliance.

Responsibilities include assisting customers, stocking, pricing, and ensuring freshness, plus safety and loss-prevention duties.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products within the department and store.
• Gain and maintain knowledge of products in the department and respond to questions with suggestions.
• Recommend grocery items to customers and inform them of specials.
• Check product quality to ensure freshness and review dates.
• Label, stock and inventory department merchandise and provide customers with fresh products ordered.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs and identify unsafe conditions to management.
• Inspect equipment and report items in need of repair.
• Notify management of accidents and safety risks.

Skills

Stress management

Basic math

Effective communication

Job description

Kroger in Wellington, KS seeks a team member to deliver outstanding customer service, maintain a safe, clean environment, and support the department manager in achieving sales and profit goals while upholding quality standards. The role emphasizes Customer 1st strategy, product knowledge, and safety compliance.

Responsibilities include assisting customers, stocking, pricing, and ensuring freshness, plus safety and loss-prevention duties.