Night Shift Customer Experience & Safety Lead

Kroger; Clarksville (TN); On-site; USD 19,000 - 22,000; Full time

Job summary

Kroger in Clarksville, TN is seeking individuals to create outstanding customer experiences and maintain a safe, clean store environment. You will assist the department manager in reaching sales and profit goals and uphold quality assurance standards to support Customer 1st strategy.

Role emphasizes respectful, honest, and safe service aligned with Kroger’s core values, including diversity and inclusion. Prior retail experience is a plus; strong teamwork is essential.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Notify management of customer or employee accidents.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Adhere to all food safety regulations and guidelines.
• Stay current with present, future, seasonal and special ads.
• Display a positive attitude.
• Report product ordering/shipping discrepancies to the department manager.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Promote trust and respect among associates.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger in Clarksville, TN is seeking individuals to create outstanding customer experiences and maintain a safe, clean store environment. You will assist the department manager in reaching sales and profit goals and uphold quality assurance standards to support Customer 1st strategy.

Role emphasizes respectful, honest, and safe service aligned with Kroger’s core values, including diversity and inclusion. Prior retail experience is a plus; strong teamwork is essential.