Night-Shift Customer Experience Associate

Kroger Family of Companies; Lebanon (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a hardworking department associate to help create an outstanding customer experience in our store. You will assist the department manager in achieving sales goals, maintain a clean, safe environment, and ensure quality standards across products and processes.

You will answer customer questions, stock and label merchandise, monitor freshness, relay specials, and uphold food safety and safety procedures.

Qualifications

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
• Gain and maintain knowledge of products sold within the department and respond to questions and suggestions
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Communication

Stress management

Basic math

Job description

Kroger Family of Companies is seeking a hardworking department associate to help create an outstanding customer experience in our store. You will assist the department manager in achieving sales goals, maintain a clean, safe environment, and ensure quality standards across products and processes.

You will answer customer questions, stock and label merchandise, monitor freshness, relay specials, and uphold food safety and safety procedures.