Lead Clerk: Customer Experience & Store Support

Kroger; Virginia (MN); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger is seeking a Store Associate to create an outstanding customer experience through attentive service and a clean, safe environment. You will assist the department manager in reaching sales and profit goals, and help customers find items while answering questions about products across the store.

The role requires knowledge of products, ability to suggest items, and commitment to food safety and safe temperatures. A fast-paced retail environment awaits with opportunities for growth.

Qualifications

• Must have effective communication skills.
• Ability to handle stressful situations.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Stress management

Basic math

Job description

Kroger is seeking a Store Associate to create an outstanding customer experience through attentive service and a clean, safe environment. You will assist the department manager in reaching sales and profit goals, and help customers find items while answering questions about products across the store.

The role requires knowledge of products, ability to suggest items, and commitment to food safety and safe temperatures. A fast-paced retail environment awaits with opportunities for growth.