Night-Shift Customer Care & Dispatch Specialist

Pegasus Recovery Solutions; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Pegasus Recovery Solutions in Dallas, TX is seeking a Customer Service Representative who will be the main touchpoint for clients, answering questions, resolving concerns, processing new accounts, and maintaining accurate records to ensure timely and professional service.

The ideal candidate demonstrates calm under pressure, strong verbal and written communication, meticulous attention to detail, and the ability to work independently or with a team in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Professional and courteous demeanor.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple responsibilities.
• Ability to work independently as well as part of a team.
• Comfortable working in a fast-paced environment.
• Basic computer skills and familiarity with common office software.

Responsibilities

• Answer incoming customer phone calls and respond to emails in a professional and timely manner.
• Assist clients with questions, requests, and concerns.
• Investigate and resolve customer issues while maintaining a positive and professional approach.
• Process and establish new customer accounts.
• Request and process applicable fees in accordance with company procedures.
• Update daily reports and maintain accurate customer and account information.
• Document customer interactions and important account details.
• Work with internal team members to resolve customer issues and ensure appropriate follow-up.
• Exercise independent judgment when handling unusual or escalated situations.
• Adapt to changing priorities, procedures, and customer needs.

Skills

Customer service

Strong communication

Attention to detail

Problem solving

Organizational skills

Adaptability

Teamwork

Multitasking

Education

High school diploma or equivalent

Job description

Pegasus Recovery Solutions in Dallas, TX is seeking a Customer Service Representative who will be the main touchpoint for clients, answering questions, resolving concerns, processing new accounts, and maintaining accurate records to ensure timely and professional service.

The ideal candidate demonstrates calm under pressure, strong verbal and written communication, meticulous attention to detail, and the ability to work independently or with a team in a fast-paced environment.