Night-Shift Customer Service Dispatcher

westtexasautorecovery; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

westtexasautorecovery is seeking a Customer Service Representative in Dallas to act as the primary contact for clients, answer questions, resolve concerns, process new accounts, and maintain accurate records. The role emphasizes professionalism, calm under pressure, and a proactive approach to solving problems.

The ideal candidate will communicate clearly, stay organized in a fast-paced environment, and work collaboratively with internal teams to ensure timely and accurate service.

Qualifications

• High school diploma or equivalent.
• Previous customer service, call center, office administration, or client-support experience is preferred.
• Strong verbal and written communication skills.
• Professional and courteous demeanor.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple responsibilities.
• Strong critical-thinking and problem-solving abilities.
• Ability to work independently as well as part of a team.

Responsibilities

• Answer incoming customer phone calls and respond to emails in a professional and timely manner.
• Assist clients with questions, requests, and concerns.
• Investigate and resolve customer issues while maintaining a positive and professional approach.
• Process and establish new customer accounts.
• Update daily reports and maintain accurate customer and account information.
• Document customer interactions and important account details.
• Work with internal team members to resolve customer issues and ensure appropriate follow-up.
• Adapt to changing priorities, procedures, and customer needs.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Multitasking

Problem solving

Education

High school diploma

Tools

Microsoft Office

General computer skills

Job description

westtexasautorecovery is seeking a Customer Service Representative in Dallas to act as the primary contact for clients, answer questions, resolve concerns, process new accounts, and maintain accurate records. The role emphasizes professionalism, calm under pressure, and a proactive approach to solving problems.

The ideal candidate will communicate clearly, stay organized in a fast-paced environment, and work collaboratively with internal teams to ensure timely and accurate service.