Call Center Lead – Mental Health Dispatch & Care Coordination

UHS; Tempe (AZ); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Generous PTO

Medical/Dental/Vision

401K with match

SoFi student loan refinancing

Career development

Benefits website

Résumé du poste

Universal Health Services (UHS) in Tempe, AZ is seeking a dynamic Call Center Lead for a 12-hour day shift (Thu, Fri, Sat). The role supports referral intake, dispatches clinicians, and coordinates patient paperwork, ensuring smooth operations in our mental health crisis services.

The ideal candidate has 1–5 years of call center or healthcare coordination experience, strong data entry skills, and leadership abilities. We offer competitive pay and a comprehensive benefits package.

Qualifications

• High School Diploma or GED; Associate degree preferred.
• Required 1-3 years of similar work experience.
• Preferred 3-5 years of similar work experience; knowledge of mental health/crisis intervention helpful.
• Proficient in MS Office, data entry and leadership skills.

Responsabilités

• Process and distribute daily reports; assist with involuntary case paperwork reviews.
• Train new call center staff and prepare end-of-shift reports; assist with interviewing candidates.
• Dispatch clinicians to caller locations; coordinate patient documents and transfers.
• Communicate with referral sources and treatment providers about case status.

Connaissances

Customer service

Leadership

Data entry

MS Office

Formation

High School Diploma/GED

Associate Degree

Description du poste

Universal Health Services (UHS) in Tempe, AZ is seeking a dynamic Call Center Lead for a 12-hour day shift (Thu, Fri, Sat). The role supports referral intake, dispatches clinicians, and coordinates patient paperwork, ensuring smooth operations in our mental health crisis services.

The ideal candidate has 1–5 years of call center or healthcare coordination experience, strong data entry skills, and leadership abilities. We offer competitive pay and a comprehensive benefits package.