Night-Shift Billing & Invoicing Specialist

Allen Distribution; Allentown (Lehigh County); On-site; USD 67,778,000 - 75,768,000; Full time

Job summary

Allen Distribution in Allentown, PA is seeking a Customer Service Representative for a 3rd shift role from 6pm to 6am, Saturday, Sunday and Monday. You will ensure timely, accurate invoicing and provide administrative support to maintain high standards of customer service.

The role emphasizes invoicing and billing accuracy, use of Word, and collaboration with management to support business goals. This is a full-time, non-exempt position with a strong focus on reliability and timely communication.

Qualifications

• The understanding of invoicing and billing processes and procedures.
• Working knowledge of Microsoft Word Suite and ability to learn WMS.
• The ability to provide administrative support.

Responsibilities

• Month end invoicing to be completed within 5 business days of EOM or directed by customer.
• Speed should never compromise accuracy.
• Monitor and record external invoice errors on Clerical Error Spreadsheet.
• Suggest ways to improve the accuracy and efficiencies of invoicing.
• Ensure invoices are updated accurately with price changes based on contracts or addendum's.
• Process daily invoicing accurately for Value Add and Transportation (if applicable).
• Process billing according to customer billing procedures.
• Meet customer based periods by ensuring all billings is complete by set deadline.
• Keep customer files current.
• Assist with coverage of Reception desk by answering phones and greeting visitors.
• Cross-train on other customer invoice processing to provide account converge when needed.
• Provide administrative support to management team as needed.
• Maintain a secure, well organized area free from clutter with information easily accessible to others.
• Understand the functionality of Warehouse Management System and Transportation Management System.
• Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

Job description

Allen Distribution in Allentown, PA is seeking a Customer Service Representative for a 3rd shift role from 6pm to 6am, Saturday, Sunday and Monday. You will ensure timely, accurate invoicing and provide administrative support to maintain high standards of customer service.

The role emphasizes invoicing and billing accuracy, use of Word, and collaboration with management to support business goals. This is a full-time, non-exempt position with a strong focus on reliability and timely communication.