Night-Shift Abuse Hotline Counselor (Part-Time)

Seven Counties; Louisville (KY); Remote; USD 21,000 - 28,000; Part time

Job summary

Seven Counties in Louisville is seeking a part-time Abuse line intake counselor. The role involves taking calls, filing reports of alleged child/adult abuse, and coordinating with state CPS to monitor cases.

You will interview callers, gather information, and maintain case records while upholding strict confidentiality. Responsibilities include suicide/homicide risk screening and referral to Crisis Intervention Counselors, attending trainings, and providing educational resources to callers.

Qualifications

• Sixty hours undergraduate coursework (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business, or a related field.
• Minimum of six months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.
• Ability and willingness to work third shift and/or weekend and holiday hours as a requirement of all positions.

Responsibilities

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
• Acquires the knowledge and skills needed to interview clients and gathers needed information to accept Abuse line Intake referrals.
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Screens for suicide/ homicide risk for callers and connect callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
• Presents a professional demeanor in all interactions with internal and external customers.

Education

Sixty hours completed undergraduate coursework in Sociology, Social Work, Psychology, Education, Human Services, Business, or a related field

Job description

Seven Counties in Louisville is seeking a part-time Abuse line intake counselor. The role involves taking calls, filing reports of alleged child/adult abuse, and coordinating with state CPS to monitor cases.

You will interview callers, gather information, and maintain case records while upholding strict confidentiality. Responsibilities include suicide/homicide risk screening and referral to Crisis Intervention Counselors, attending trainings, and providing educational resources to callers.