Night-Shift Abuse Hotline Counselor (Crisis & Intake)

Seven Counties Services; United States; Remote; USD 18.000 - 24.000; Teilzeit

Zusammenfassung

Seven Counties Services is seeking staff to answer abuse line calls and provide crisis intervention referrals in Kentucky. The role requires nocturnal weekend shifts and adherence to strict confidentiality while documenting all interactions.

The position emphasizes intake interviewing, information gathering, and referral to appropriate resources, with training in Abuse Line procedures and ongoing CIC/SCS education.

Qualifikationen

• Sixty hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business, or a related field of study.
• Minimum of six months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.

Aufgaben

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky.
• Acquires the knowledge and skills needed to interview clients and gathers needed information to accept Abuse line Intake referrals.
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Screens for suicide/ homicide risk for callers and connect callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
• Presents a professional demeanor in all interactions with internal and external customers.
• Ability and willingness to work third shift and/or weekend and holiday hours as a requirement of all positions.

Jobbeschreibung

Seven Counties Services is seeking staff to answer abuse line calls and provide crisis intervention referrals in Kentucky. The role requires nocturnal weekend shifts and adherence to strict confidentiality while documenting all interactions.

The position emphasizes intake interviewing, information gathering, and referral to appropriate resources, with training in Abuse Line procedures and ongoing CIC/SCS education.