Night Shelter Support & Safety Monitor

East End Cooperative Ministry Inc; Pittsburgh (Allegheny County); On-site; USD 20,000 - 28,000; Full time

Job summary

East End Cooperative Ministry (EECM) in Pittsburgh seeks four full-time and two weekend part-time Shelter Monitors to join our overnight team. The role centers on maintaining a safe, respectful environment for shelter guests while supporting staff.

You will enforce check-in/check-out, keep spaces clean, and communicate rules clearly. Training in de-escalation is provided, and confidentiality is strictly observed.

Qualifications

• GED or high school diploma required.
• Ability to make on-the-spot leadership decisions as needed for shelter operations.
• Conflict management skills with de-escalation training provided.
• Understanding of homelessness and related behavioral health considerations.

Responsibilities

• Provide a positive, supportive, and respectful presence within the shelter.
• Follow all check-in and check-out procedures.
• Ensure shelter spaces (bathrooms, dining area, all communal areas, and outdoor entry points) are clean.
• Conduct nightly shelter orientation and participate in staff meetings.
• Maintain guest confidentiality and handle records with discretion.
• Perform crisis de-escalation and accommodations as needed for guests.

Skills

Active listening

Conflict de-escalation

Guest communication

Prioritization

Confidentiality

Education

GED or High School Diploma

Job description

East End Cooperative Ministry (EECM) in Pittsburgh seeks four full-time and two weekend part-time Shelter Monitors to join our overnight team. The role centers on maintaining a safe, respectful environment for shelter guests while supporting staff.

You will enforce check-in/check-out, keep spaces clean, and communicate rules clearly. Training in de-escalation is provided, and confidentiality is strictly observed.