Overflow Shelter Monitor 7P-7A

East End Cooperative Ministry Inc; Pittsburgh (Allegheny County); On-site; USD 20,000 - 28,000; Full time

Job summary

East End Cooperative Ministry (EECM) in Pittsburgh seeks four full-time and two weekend part-time Shelter Monitors to join our overnight team. The role centers on maintaining a safe, respectful environment for shelter guests while supporting staff.

You will enforce check-in/check-out, keep spaces clean, and communicate rules clearly. Training in de-escalation is provided, and confidentiality is strictly observed.

Qualifications

• GED or high school diploma required.
• Ability to make on-the-spot leadership decisions as needed for shelter operations.
• Conflict management skills with de-escalation training provided.
• Understanding of homelessness and related behavioral health considerations.

Responsibilities

• Provide a positive, supportive, and respectful presence within the shelter.
• Follow all check-in and check-out procedures.
• Ensure shelter spaces (bathrooms, dining area, all communal areas, and outdoor entry points) are clean.
• Conduct nightly shelter orientation and participate in staff meetings.
• Maintain guest confidentiality and handle records with discretion.
• Perform crisis de-escalation and accommodations as needed for guests.

Skills

Active listening

Conflict de-escalation

Guest communication

Prioritization

Confidentiality

Education

GED or High School Diploma

Job description

• Provide a positive, supportive, and respectful presence within the shelter.
• Follow all check-in and check-out procedures
• Ensure that shelter spaces (bathrooms, dining area, all communal areas, and outdoor entry points) are clean.
• Conduct before and after cleaning of shelter space (room needs swept, mop, mats need wiped down daily) including kitchen space.
• Effectively communicate with guests so that they understand rules, rights, and responsibilities upon entry into the shelter.
• Ability to work at a fast pace within a variety of settings and circumstances.

Secondary Duties

• Conduct nightly shelter orientation.
• Maintain a working knowledge of all policies and procedures guiding the work of the shelter.
• Perform all job functions in line with EECM policies and procedures.
• Maintain confidentiality standards with regards to guests’ records, reports, and notes.
• Perform proactive de-escalation and accommodation strategies with guests. Appropriately handle individual and group crises and conflicts.
• Follow site procedures for handling emergencies such as fire evacuation, emergencies requiring EMS, or circumstances requiring police intervention.
• Attend and participate in staff meetings and in-service training as requested.
• Perform other duties as assigned

Position Requirements

• GED or High School Diploma
• Must be available to work 3-12hr shifts a week (7 pm-7 am) or 2Part-time weekend shifts (7 pm– 7 am)
• An ability to make “in the moment” leadership decisions (consistent with training) regarding needs of the shelter, guests, and volunteers.
• Conflict management skills that de-escalate crisis situations (training is provided)
• Knowledge of factors that lead to homelessness, and conditions around mental, behavioral, and addictive illness.
• Excellent active-listening skills, creative problem solving, able to prioritize and manage multiple tasks, able to work without supervision.
• Conscious of the need for confidentiality
• We are looking to hire 4full-time and 2weekend part-time individuals.
• This job is seasonal at $17.50hr and will run from November15th 2026 - March 31st, 2027 (end date subject to change)

Full-Time/Part-Time Full-Time and/or Part-Time

Shift Nights

Pay Range $17.50

Position Overflow Shelter Monitor

Exempt/Non-Exempt Exempt

Req Number HOU-26-00007

Open Date 10/14/2026

Location EECM

About the Organization East End Cooperative Ministry (EECM) changes the lives of those facing the impacts of poverty. Whether offering meals and pantry items to those experiencing food insecurity, working alongside those without a safe place to live and recover, or reaching out to young people to help them work toward a brighter future, EECM is always here.
Founded in 1970, EECM was created as a collective response from local faith communities to meet the evolving needs of the East End of Pittsburgh. EECM continues to respond with innovation, compassion, and commitment to equity. https://www.eecm.org/

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.