Night Shelter Shift Supervisor

Transition Projects; Portland (OR); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Grave shift differential

Language differential

Benefit Eligible

Job summary

Transition Projects seeks a Shift Supervisor for Delta Park Shelter in Portland. The role oversees shelter shift operations, provides advocacy, information, and referrals to participants, and leads a team to ensure safe, respectful services.

The position is full-time, non-exempt, with evening hours and benefits. Candidates should have strong leadership, crisis management, and bilingual communication skills, preferably English/Spanish, and prior experience with homeless populations.

Qualifications

• Bachelor’s degree in a related field, or two years of social services experience, or one year of experience working at Transition Projects.
• Experience working with homeless/low-income population helpful.
• Ability to train, lead and provide support to colleagues.
• Ability to solve problems and work independently.
• Knowledge of services available to low-income and homeless persons.
• Demonstrated ability to work as part of a team in the delivery of services to participants.
• Computer literacy. Demonstrated ability to use word processing, database, spreadsheet, e- mail, and Internet programs.
• Excellent oral, written, and telephone communication skills. Excellent interpersonal skills.
• Bilingual English/Spanish fluency is strongly preferred.
• Office/clerical experience. Familiarity with office equipment (copier, fax, multi-line phone system, etc.).

Responsibilities

• Provide leadership, support, and positive role modeling for shelter staff. Promote a team environment where participant needs and success are paramount.
• Demonstrate and empower staff to take initiative, problem solve, prevent and deescalate crises, and while maintaining a safe space.
• Function as an active member of the shelter staff team.
• Perform all of the functions of residential positions, including but not limited to Residential Advocate and Custodian.
• Facilitate staff and team meetings in the absence of the manager.
• Coordinate and provide coverage for team members when they are absent.
• Assist in developing and implementing on-the-job training and guidance for Residential Advocates.
• Provide support and assist staff in following policies and procedures.
• Assist with program design, implementation, and evaluation to increase access to and efficiency of the residential programs, as directed.
• Function as the managing supervisor of operations and staff as directed or in absence of manager and/or director, including extended absence and position vacancy.
• Contribute to the selection of staff during the hiring process.
• Contribute to the performance evaluation of staff, including performance appraisals, performance improvement plans, and disciplinary action. As directed, assist in the bi-weekly review and approval of staff timecards in Paycom, including correcting all clocking errors and approving time off requests in a timely manner.
• Other duties as assigned.

Skills

Leadership

Staff training

Crisis de-escalation

Communication skills

Bilingual English/Spanish

Education

Bachelor’s degree in a related field

Two years social services experience

One year at Transition Projects

Job description

Transition Projects seeks a Shift Supervisor for Delta Park Shelter in Portland. The role oversees shelter shift operations, provides advocacy, information, and referrals to participants, and leads a team to ensure safe, respectful services.

The position is full-time, non-exempt, with evening hours and benefits. Candidates should have strong leadership, crisis management, and bilingual communication skills, preferably English/Spanish, and prior experience with homeless populations.