Night Shelter Program Supervisor – Crisis Care Leader

Catholic-Charities-of-the-Archdiocese-of-Washington; Washington (District of Columbia); On-site; USD 30,000 - 39,000; Full time

Job summary

Catholic Charities of the Archdiocese of Washington is seeking a Program Supervisor for overnight Hypothermia shelters. The role supervises Shelter Monitors, coordinates coverage, and ensures program integrity and safety across locations.

The position requires strong leadership, direct service experience with homeless adults, and supervisory background to manage up to 25 on-call staff. A valid driver's license is required.

Qualifications

• Ability to establish and maintain cooperative working relationships.
• Ability to operate basic computer programs and systems used for the role.

Responsibilities

• Supervises a team of Shelter Monitors and on-call staff.
• Recruits, hires, and conducts performance evaluations; supports staff development.
• Reviews and approves time sheets; monitors attendance and overtime.
• Ensures shift coverage, program and contract compliance across locations.
• Maintains supply inventory and replenishment for the program site.
• Completes required trainings and monitors staff training compliance.
• Documents client incidents and staff violations and reports to leadership promptly.
• Oversees intake processes and ensures timely, accurate documentation.
• Performs crisis intervention when needed and maintains facility safety.
• Contributes to CQI processes to improve service delivery.
• Maintains a hospitable, client-centered environment and address concerns promptly.

Skills

Relationship building

Basic computer skills

Education

High school diploma or GED

Job description

Catholic Charities of the Archdiocese of Washington is seeking a Program Supervisor for overnight Hypothermia shelters. The role supervises Shelter Monitors, coordinates coverage, and ensures program integrity and safety across locations.

The position requires strong leadership, direct service experience with homeless adults, and supervisory background to manage up to 25 on-call staff. A valid driver's license is required.