Night Service Desk Analyst – IT Support

Freedom Living co.; Medford (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

1-800-FLOWERS.COM, Inc. is seeking a Junior Service Desk Analyst to join our Information Technology team in Medford, Oregon.

You will provide first-level technical support to employees, troubleshoot hardware and software issues, and manage support tickets to keep our enterprise systems running smoothly. This role involves responding to calls, documenting issues, assisting with Microsoft 365 account management, and using tools like BMC Helix and LogMeIn to deliver timely, friendly support.

Qualifications

• Associate degree in IT or related field, or equivalent experience.
• 1 year of IT support or help desk preferred but not required.
• Familiarity with Windows OS and Microsoft Office apps.
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-level technical support to employees.
• Resolve hardware/software issues and manage support tickets.
• Assist with Microsoft 365 accounts and password resets.
• Escalate complex issues to senior team members as needed.
• Document incidents and maintain knowledge base articles.

Skills

Customer service

Problem solving

Communication

multitasking

Education

Associate degree or related experience

Tools

Microsoft 365

BMC Helix

LogMeIn

Job description

1-800-FLOWERS.COM, Inc. is seeking a Junior Service Desk Analyst to join our Information Technology team in Medford, Oregon.

You will provide first-level technical support to employees, troubleshoot hardware and software issues, and manage support tickets to keep our enterprise systems running smoothly. This role involves responding to calls, documenting issues, assisting with Microsoft 365 account management, and using tools like BMC Helix and LogMeIn to deliver timely, friendly support.