Night Patient Experience Specialist

The Ohio State University; Columbus (OH); Vor Ort; USD 38.000 - 46.000; Vollzeit

Zusammenfassung

The Ohio State University is seeking a Patient Representative for night shifts in the James Cancer Hospital Specialty Waiting Area. You will address patient and family concerns with empathy, provide timely information, and support service recovery to improve satisfaction.

The role requires a High School diploma or GED (Bachelor's preferred), and about 1 year of clinical or critical care exposure. Strong customer service and interpersonal skills are essential, with emphasis on communication and

Qualifikationen

• High School diploma or GED required; Bachelor's preferred.
• 1 year of full-time employment in a clinical/critical care area.
• Evidence of customer service skills and ability to collaborate with a variety of individuals across the organization.

Aufgaben

• Respond to patient, family, and visitor concerns with empathetic communication.
• Provide proactive customer service interventions and service recovery as needed.
• Regular rounding in the Specialty Waiting Area and units to facilitate updates to families and visitors.
• Document interactions and keep logs of complaints for follow-up.

Kenntnisse

Customer service

Interpersonal skills

Conflict resolution

Communication skills

Ausbildung

High school diploma or GED

Bachelor's degree preferred

Jobbeschreibung

The Ohio State University is seeking a Patient Representative for night shifts in the James Cancer Hospital Specialty Waiting Area. You will address patient and family concerns with empathy, provide timely information, and support service recovery to improve satisfaction.

The role requires a High School diploma or GED (Bachelor's preferred), and about 1 year of clinical or critical care exposure. Strong customer service and interpersonal skills are essential, with emphasis on communication and