Night Operations Representative - South

ITS Logistics; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

ITS Logistics in Fort Worth, TX seeks a Track and Trace Associate for the brokerage division. You will monitor shipments, maintain driver relationships, and provide timely updates to customers across the ITS network.

The role emphasizes accurate communication, use of a TMS, and handling high-stress situations with composure. One year in transportation preferred, evening/night availability required. August 10 start date.

Qualifications

• Minimum of one year experience in the transportation industry.
• Ability to work evening or overnight hours.
• Strong written and verbal communication skills.
• Proficient in TMS and customer service practices.

Responsibilities

• Track and trace current shipments in ITS network with accuracy.
• Maintain relationships with drivers and provide necessary support.
• Provide timely, accurate communications to all customers.
• Review daily network status and communicate effective handoffs each shift.
• Utilize technology to track orders for on-time delivery.
• Ensure loads are on time and updates are shared per cadence.
• Escalate delays, loss events, or issues to the proper chain of command.
• Perform duties with high attention to detail and accuracy.

Skills

Track and Trace

Communication

Relationship building

TMS knowledge

Tools

TMS (Transportation Management System)

Job description

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.
At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.
We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.
Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

About the Position

This position reports to the Division Manager and is responsible for track and trace functions of shipments for the brokerage division of ITS. This includes the following:

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and provide support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing and communicating effective handoffs each shift and understanding the state of the network daily.
• Utilizing technology to properly track orders for on time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command.
• Work efficiently with a high level of accuracy.
• Other duties as assigned.

About the requirements

• Minimum of one year experience in the transportation industry preferred, but not required.
• Ability to work evening and midnight hours.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level “grit” with the ability to persevere and manage issues successfully in high stress situations.

Start date: August 10th