Night Operations Lead — Guest Experience & Team

Dalata Hotel Group; Easton (MD); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 employee rate on rooms for all Dal

30% off rate for your Friends & Family

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff Appreciation Initiatives & team‑

Job summary

Dalata Hotel Group is seeking a capable Night Manager to ensure smooth overnight operations, guest relations, safety, and seamless front desk duties at our Maryland property. You will lead the night team, drive service quality, and contribute to overall hotel standards.

The role requires 1–2 years in a similar night or reception position, strong hospitality knowledge, and hands-on leadership. The company offers development opportunities through the Dalata Academy and a supportive team

Qualifications

• 1–2 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Knowledge of Opera is required.
• Experience with Brilliant front office system is needed.
• Strong people leadership and development skills.
• Excellent organisational skills with delegation ability.
• Warm, friendly and approachable personality with staff and guests.
• Ability to work on initiative and as part of a team.

Responsibilities

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
• Guest relations
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Performed front Office duties, including running the night audit report and check-in and checking out guests
• Managing the team of Night Porters and their nightly tasks
• Food & Beverage service at night
• Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

Skills

Night leadership

Hospitality knowledge

People leadership

Organisational skills

Teamwork

Customer service

Tools

Opera PMS

Brilliant system

Job description

Dalata Hotel Group is seeking a capable Night Manager to ensure smooth overnight operations, guest relations, safety, and seamless front desk duties at our Maryland property. You will lead the night team, drive service quality, and contribute to overall hotel standards.

The role requires 1–2 years in a similar night or reception position, strong hospitality knowledge, and hands-on leadership. The company offers development opportunities through the Dalata Academy and a supportive team