Night Operations & Guest Experience Lead

Remington Hospitality; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

Remington Hospitality is seeking a capable Front Office professional to oversee nightly operations and ensure guest satisfaction. You will manage Night Audit, monitor OnQ transactions, and support front desk duties as needed.

You will resolve guest concerns with creative problem solving, handle hotel emergencies with authority, and assist any department when short staffed. Knowledge of Simphony POS is a plus.

Qualifications

• Oversee nightly front office operations and complete MOD checklist.
• Investigate and resolve guest concerns to ensure satisfaction.
• Handle hotel emergencies with authority to contact providers and report.
• Assist any department that is short-staffed or needs help.
• Have complete understanding of Front Office duties and be able to perform them.

Responsibilities

• Complete nightly Front Office tasks including Night Audit and OnQ transactions.
• Coordinate guest resolution process with investigation and creative problem solving.
• Respond to emergencies, communicating with appropriate providers and reporting outcomes.
• Provide support to departments as needed during staffing shortages.
• Maintain familiarity with Front Office duties to perform them when required.
• Utilize OnQ and Simphony POS systems for daily operations.

Skills

Front Office operations

Guest resolution

Emergency handling

Night Audit

OnQ system

Simphony POS

Food and Beverage knowledge

Tools

OnQ system

Simphony POS

Job description

Remington Hospitality is seeking a capable Front Office professional to oversee nightly operations and ensure guest satisfaction. You will manage Night Audit, monitor OnQ transactions, and support front desk duties as needed.

You will resolve guest concerns with creative problem solving, handle hotel emergencies with authority, and assist any department when short staffed. Knowledge of Simphony POS is a plus.