Night Audit & Guest Solutions Supervisor

Remington Hospitality; Hauppauge (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Remington Hospitality in Hauppauge, NY is seeking a Front Office professional to manage nightly MOD checklists, guest resolutions, and emergency responses while supporting other departments as needed. The role requires thorough knowledge of Front Office duties and proficient MICROS system operation for daily transactions.

The position emphasizes maintaining guest satisfaction and smooth front desk operations in a hotel environment, with strong problem-solving skills and teamwork across

Responsibilities

• Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Handle emergencies that may develop in the hotel, with full authority to contact all providers and ensure all issues are handled and reported.
• Assist any department that is short staffed or needs additional help.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Job description

Remington Hospitality in Hauppauge, NY is seeking a Front Office professional to manage nightly MOD checklists, guest resolutions, and emergency responses while supporting other departments as needed. The role requires thorough knowledge of Front Office duties and proficient MICROS system operation for daily transactions.

The position emphasizes maintaining guest satisfaction and smooth front desk operations in a hotel environment, with strong problem-solving skills and teamwork across