Night NOC Analyst – Onsite IP Networking & 24x7 Support

MSR Technology Group; Annapolis (MD); Presencial; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

MSR Technology Group in Annapolis, MD is seeking an experienced NOC Analyst for a long-term contract with potential Contract-to-Hire. This 100% onsite role requires evening/mid shift and a 24x7x365 schedule with weekends/holidays as needed.

You will monitor IP networks, troubleshoot incidents, coordinate with telecom providers for service restoration, and work with incident tools while maintaining clear documentation.

Qualificações

• Minimum education: HS Diploma or GED with relevant IT experience or an Associate degree with related experience.
• Strong knowledge of TCP/IP networking and network troubleshooting.
• Experience with incident management and ITIL/ITSM processes.

Responsabilidades

• Monitor and troubleshoot IP networks, systems, routers, switches, firewalls, and circuits.
• Monitor network performance and coordinate with telecom providers for service restoration.
• Troubleshoot and resolve Tier 2 network/system incidents.
• Maintain incident documentation using ITIL/ITSM practices.
• Troubleshoot Cisco devices, TCP/IP, HSRP and BGP.
• Support high-availability network and data communication environments.
• Escalate complex issues and collaborate with senior NOC engineers.
• Provide strong customer support while managing multiple incidents and priorities.

Conhecimentos

Network+ Certification

TCP/IP networking

HSRP/BGP

ITIL/ITSM

Troubleshooting

Communication

Multitasking

Attention to detail

Formação académica

HS Diploma/GED + 2 years relevant experience

Associate degree + 1–2 years relevant experience

Ferramentas

Remedy/Netcool

ServiceNow

Microsoft Office 365

CCNA

Descrição da oferta de emprego

MSR Technology Group in Annapolis, MD is seeking an experienced NOC Analyst for a long-term contract with potential Contract-to-Hire. This 100% onsite role requires evening/mid shift and a 24x7x365 schedule with weekends/holidays as needed.

You will monitor IP networks, troubleshoot incidents, coordinate with telecom providers for service restoration, and work with incident tools while maintaining clear documentation.