Night Network Technician: Overnight Tier-2 Telecom Support

Insight Global; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global's client, a leading U.S. telecom operator, is seeking a Business Operation Support professional for an overnight shift. The role requires diagnosing and resolving Tier 2 issues across HSD, Email, Web Hosting, Voice, CATV, SIP and HICAP products.

Responsibilities include coordinating with customers, network admins, vendors, technicians and support staff, testing new services, and maintaining data-center systems. Strong communication and troubleshooting skills are essential.

Qualifications

• 3+ years in the telecommunications field.
• Experience diagnosing complex network issues.
• Ability to learn billing software systems and access online support/tools.
• Strong communication and customer service skills.

Responsibilities

• Provide Tier 2 level of support for all Business products (HSD, Email, Web Hosting, Voice, CATV, SIP and HICAP).
• Diagnose customer, carrier, and far end issues and coordinate resolution.
• Assist with testing, certification and implementation of new WOW! Business products.
• Coordinate interaction among customers, network admins, vendors, technicians, service providers and personnel.
• Monitor Data Center critical systems: Security, Power, HVAC, and provide Hands & Feet support.
• Document issues/solutions in the ticketing or billing systems.
• Respond to trouble tickets and calls, escalate when needed, and communicate with customers.

Skills

TCP/IP

DNS

DHCP

VoIP

Troubleshooting

VMware

Tools

VMware

Job description

Insight Global's client, a leading U.S. telecom operator, is seeking a Business Operation Support professional for an overnight shift. The role requires diagnosing and resolving Tier 2 issues across HSD, Email, Web Hosting, Voice, CATV, SIP and HICAP products.

Responsibilities include coordinating with customers, network admins, vendors, technicians and support staff, testing new services, and maintaining data-center systems. Strong communication and troubleshooting skills are essential.