Night Manager

City Wide of Atlanta; Marietta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Mileage Reimbursement

401(k)

Paid time off

Job summary

City Wide of Atlanta is seeking a Night Manager to oversee quality control and general operations across client facilities. You will work with Independent Contractors and in-house staff to meet client priorities and safety standards.

The role requires independent work, strong communication, and the ability to apply company policies while ensuring customer satisfaction and compliance with quality guidelines.

Qualifications

• Three years of prior experience in management, coaching, motivating, developing and leading a team in multi-unit or locations.
• Strong planning, organization skills and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.

Responsibilities

• Develop and maintain productive working relationships with Independent Contractors and in-house labor.
• Review scope of work and ensure quality assurance per account to retain and gain business.
• Communicate with Facility Solutions Manager daily for issues needing attention.
• Make recommendations for IC work assignments and ensure service levels.
• Manage inspections, customer complaints, requests, new client starts or VIP treatment.
• Execute company policies and procedures.
• Ensure compliance with client policies, tools and equipment usage.

Skills

Management

Coaching

Motivating

Team leadership

Education

High School Diploma

Tools

MS Office

Excel

Job description

Benefits:

Mileage Reimbursement

401(k)

Paid time off

The Night Manager (NM) is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The NM must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The NM must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.

ESSENTIAL FUNCTIONS

1. Develop and maintain productive, working relationships with Independent Contractors (IC) and in-house labor by communicating client priorities and collaborating on solving problems.
2. Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
3. Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
4. Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
5. Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
6. Execute City Wide’s new start policy, customer compliant policy, four star policy and other operational policies and procedures.
7. Ensure compliance with client policies and procedures, approved cleaning tools and equipment and their proper use.

POSITION REQUIREMENTS

Three years of prior experience in management, coaching, motivating, developing and leading a team in multi-unit or locations Strong planning, organization skills and attention to detail Excellent communication and interpersonal skills Must be innovative and strive for continuous process improvement MS Office/Excel

Education High School diploma or GED required

Travel Required: Specified territory coverage using personal vehicle.