Night Lead Concierge — Luxury Hospitality Leader

Stratton Amenities; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Stratton Amenities in Miami is seeking an Overnight Lead Concierge to supervise a dedicated team and act as the primary liaison between the property manager and the concierge staff. You will ensure exceptional service for residents, guests, and prospects, and lead by example in a fast-paced luxury setting.

The role emphasizes leadership, flawless communication, and operational excellence, including scheduling, weekly payroll oversight, SOP development, and proactive problem solving to maintain

Qualifications

• Minimum five years in hospitality with leadership experience.
• Excellent verbal and written communication.
• Ability to lead a team and manage payroll.
• Professional appearance and discretion in handling confidential information.

Responsibilities

• Lead concierge ambassadors and coordinate with the property manager.
• Deliver anticipatory service and address resident concerns promptly.
• Hold weekly meetings and set performance goals.
• Manage schedules and oversee payroll.
• Develop and enforce SOPs to improve operations.
• Ensure security and safety through vigilant observation.

Skills

Leadership

Hospitality

Communication

Staff development

Confidentiality

Scheduling

Payroll

Problem solving

Crisis management

Appearance & professionalism

Job description

Stratton Amenities in Miami is seeking an Overnight Lead Concierge to supervise a dedicated team and act as the primary liaison between the property manager and the concierge staff. You will ensure exceptional service for residents, guests, and prospects, and lead by example in a fast-paced luxury setting.

The role emphasizes leadership, flawless communication, and operational excellence, including scheduling, weekly payroll oversight, SOP development, and proactive problem solving to maintain