Overnight Lead Concierge

Stratton Amenities; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Stratton Amenities in Miami is seeking an Overnight Lead Concierge to supervise a dedicated team and act as the primary liaison between the property manager and the concierge staff. You will ensure exceptional service for residents, guests, and prospects, and lead by example in a fast-paced luxury setting.

The role emphasizes leadership, flawless communication, and operational excellence, including scheduling, weekly payroll oversight, SOP development, and proactive problem solving to maintain

Qualifications

• Minimum five years in hospitality with leadership experience.
• Excellent verbal and written communication.
• Ability to lead a team and manage payroll.
• Professional appearance and discretion in handling confidential information.

Responsibilities

• Lead concierge ambassadors and coordinate with the property manager.
• Deliver anticipatory service and address resident concerns promptly.
• Hold weekly meetings and set performance goals.
• Manage schedules and oversee payroll.
• Develop and enforce SOPs to improve operations.
• Ensure security and safety through vigilant observation.

Skills

Leadership

Hospitality

Communication

Staff development

Confidentiality

Scheduling

Payroll

Problem solving

Crisis management

Appearance & professionalism

Job description

Miami, United States | Posted on 09/11/2026

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Overnight Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Overnight Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities:

• Act as the face of the property, leading by example
  
• Facilitate communication between the property manager and the concierge team
  
• Exceed expectations by providing anticipatory service and smooth accommodation
  
• Address resident concerns and complaints promptly and professionally
  
• Conduct weekly meetings with the property manager to identify areas for improvement
  
• Manage team schedules and oversee weekly payroll
  
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  
• Implement and enforce accountability measures, disciplinary action, and performance coaching
  
• Develop and implement new SOPs to continually improve concierge operations
  
• Foster a positive work culture and environment
  
• Enforce uniform and grooming standards
  
• Participate in monthly regional director calls
  

Position Requirements:

• A passion for delivering exceptional service and hospitality
  
• Excellent verbal and written communication skills
  
• Strong problem-solving and leadership abilities
  
• Ability to maintain confidentiality
  
• A sense of pride and ownership in the position and property
  
• Ability to respond quickly and genuinely to residents’ and guests’ requests
  
• At least five years of hospitality experience
  
• Exceptional interpersonal skills and guest service abilities
  
• Organized, proactive, productive, and self-motivated with a positive attitude
  
• Ability to maintain a neat and professional appearance
  
• Ability to think clearly and make concise decisions under pressure
  

Secondary Responsibilities:

• Build rapport and relationships with residents
  
• Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  
• Assist in scheduling and completing amenities’ requests
  
• Escort individuals as necessary
  
• Walk the premises to ensure the highest standards are being met
  
• Perform all other duties as assigned by the property manager or per property SOP’s
  
• Flexibility to work nights, weekends, and holidays
  

Experience Requirements:

• Leadership and supervisory skills and experience
  
• Training and development experience
  
• Exceptionally enthusiastic and positive individual
  
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
  
• 2 years’ experience in a busy luxury retail environment
  
• Must have experience delivering exceptional service
  

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.