Night Hospital Switchboard & Codes Operator

Anna Jaques Hospital; Newburyport (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Anna Jaques Hospital in Newburyport, MA, is seeking a dedicated Switchboard Operator for the night shift 11:00 PM–7:00 AM. You will relay calls, provide information services to staff, visitors and patients, and manage paging and emergency communications.

The role requires clear verbal and written communication, the ability to handleCode Blue/Red alarms, and a professional, courteous demeanor. A High School diploma or GED and 1–2 years hospital switchboard experience are preferred.

Qualifications

• Must have clear verbal and written communication with a diverse group of health care team members.
• Ability to clearly make overhead announcements for codes and emergencies.
• Experience or comfort with hospital switchboard operations preferred.

Responsibilities

• Relays incoming, outgoing and interoffice calls using the telephone switchboard.
• Relays information over paging and beeper systems as needed.
• Displays patience and tact when dealing with hospital personnel.
• Presents the department in a positive manner to visitors, vendors, and hospital personnel.
• Maintains courteous and pleasant attitude 100% of the time to patients, family and staff.
• Maintains confidential patient and department information.
• Manages emergency situations for fire and safety as they arise.
• Responds immediately to Code Blue calls and completes necessary communication.
• Responds immediately to Code Red, Code 444 phone calls and alarms.
• Completes necessary communications.
• Responds to Maintenance, Security and Code Alert alarms promptly and logs information as required.
• Trains new switchboard operators as assigned by the CIO and ensures proper operation of the board, security systems, and paging systems.

Skills

Verbal communication

Written communication

Overhead announcements

Education

High School Diploma or GED

Job description

Anna Jaques Hospital in Newburyport, MA, is seeking a dedicated Switchboard Operator for the night shift 11:00 PM–7:00 AM. You will relay calls, provide information services to staff, visitors and patients, and manage paging and emergency communications.

The role requires clear verbal and written communication, the ability to handleCode Blue/Red alarms, and a professional, courteous demeanor. A High School diploma or GED and 1–2 years hospital switchboard experience are preferred.