Night Guest Services & Laundry Associate

esacareers; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

ESA Management, LLC seeks a Night Guest Laundry Attendant to support guests overnight, including check-in/out and laundry tasks, while maintaining safety standards. The role requires handling reservations and ensuring cleanliness across hotel areas.

The position involves 11:00pm–7:00am shifts, with responsibilities spanning laundry, dishware, and guest services, all aligned with brand and company policies.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to operate the property management system and perform shift audit.
• Basic math and ability to handle cash and payments.

Responsibilities

• Assist guests overnight with check-in/out and payment collection.
• Process laundry (wash/dry/fold) and dishware per standards.
• Stock housekeeping carts and laundry rooms to PAR levels.
• Handle reservations, registrations, payments, and departures per guidelines.
• Set up grab-and-go breakfast per brand standards.
• Conduct property tours for cleanliness and safety inspections.
• Report safety and security issues promptly to management.

Skills

English proficiency

PMS software

Safety procedures

Routine reports

Basic math

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Tools

PMS software

Job description

ESA Management, LLC seeks a Night Guest Laundry Attendant to support guests overnight, including check-in/out and laundry tasks, while maintaining safety standards. The role requires handling reservations and ensuring cleanliness across hotel areas.

The position involves 11:00pm–7:00am shifts, with responsibilities spanning laundry, dishware, and guest services, all aligned with brand and company policies.