Night Guest Service Agent — Warm Hospitality Expert

Hilton; Sedona (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Incredible travel perks – 110 nights,

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Generous paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Guest Service Agent in Sedona, AZ to greet guests, manage check-ins/outs, and share local knowledge with a warm, hospitality-forward approach.

You’ll promote hotel services, assist with guest requests, and maintain high standards of service and professionalism, contributing to memorable stays and guest satisfaction. Hilton emphasizes integrity, teamwork, and ownership in daily operations.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Skills

Hospitality

Customer service

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton is seeking a Guest Service Agent in Sedona, AZ to greet guests, manage check-ins/outs, and share local knowledge with a warm, hospitality-forward approach.

You’ll promote hotel services, assist with guest requests, and maintain high standards of service and professionalism, contributing to memorable stays and guest satisfaction. Hilton emphasizes integrity, teamwork, and ownership in daily operations.