Night Guest Experience Lead

Kalahari Resorts LLC; Sandusky (OH); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

401(k) matching

Health/dental/vision

Employee perks

Education assistance

Descrizione del lavoro

Kalahari Resorts & Conventions in Sandusky, OH, is seeking an Overnight Guest Services Supervisor to lead the front desk team and deliver outstanding guest experiences. You will support the Front Office Management Team, drive room revenue and occupancy, and uphold service standards across all guest interactions.

The role requires 2–3 years' supervisory experience in hospitality, strong computer skills, and a customer‑centered approach.

Competenze

• 2–3 years of progressive hotel, resort, or related field experience.
• College courses in hotel/motel management are helpful.
• Previous hospitality experience is advantageous.
• Computer experience is required.
• Previous supervisory responsibility is required.

Mansioni

• Assist the Front Office Management Team while delivering attentive, courteous service to all guests.
• Ensure staff are attentive, friendly, helpful and courteous to guests, managers and fellow associates.
• Complete and file daily front office tasks, including bucket checks, room rate verification reports and housekeeping reports.
• Assist AFOM and FOM in maintaining standards and timely responses to guest requests.

Conoscenze

Supervisory experience

Computer skills

Guest services

Formazione

College courses in hotel/motel management

Descrizione del lavoro

Kalahari Resorts & Conventions in Sandusky, OH, is seeking an Overnight Guest Services Supervisor to lead the front desk team and deliver outstanding guest experiences. You will support the Front Office Management Team, drive room revenue and occupancy, and uphold service standards across all guest interactions.

The role requires 2–3 years' supervisory experience in hospitality, strong computer skills, and a customer‑centered approach.