Night Grocery Dept Lead — Customer Experience & Safety

Kroger; Temecula (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Kroger in Temecula is seeking a dedicated department leader to oversee grocery operations and deliver exceptional customer service. You will supervise all department functions, maintain a safe, clean environment, and support day-to-day activities to ensure customer satisfaction.

The role emphasizes leading associates, setting performance goals, and managing inventory and promotions in a fast-paced retail setting. Experience in grocery/retail is preferred, with a focus on Customer 1st principles.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to lead a team and manage department operations.
• Ability to handle stressful situations and maintain composure.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.

Skills

Excellent customer service

Leadership

Communication skills

Scheduling

Education

High school diploma or equivalent

Management experience preferred

Job description

Kroger in Temecula is seeking a dedicated department leader to oversee grocery operations and deliver exceptional customer service. You will supervise all department functions, maintain a safe, clean environment, and support day-to-day activities to ensure customer satisfaction.

The role emphasizes leading associates, setting performance goals, and managing inventory and promotions in a fast-paced retail setting. Experience in grocery/retail is preferred, with a focus on Customer 1st principles.