Night Grocery & Customer Experience Specialist

The Kroger Co.; Buckhannon (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking a customer-focused team member to assist shoppers, answer questions about grocery items, and maintain a clean, welcoming department environment. You will help with stocking, labeling, and product recommendations while upholding safety and quality standards.

Candidates should be able to handle stressful situations and communicate effectively with customers and colleagues. Prior retail experience is a plus, and bilingual abilities are welcomed where available.

Qualifications

• Ability to handle stressful situations.
• Excellent communication with customers and team members.
• Solid basic math skills for transactions and counting.

Responsibilities

• Assist customers with questions about products and store layout.
• Promote a welcoming shopping environment and answer product inquiries.
• Maintain knowledge of department products and offer recommendations.
• Ensure products are stocked, labeled, and rotated for freshness.
• Monitor stock levels and report discrepancies to the department manager.
• Follow safety guidelines and maintain proper food safety practices.
• Assist with price changes, shelf labeling, and promotional materials.
• Stay informed about current ads and seasonal promotions.
• Support the department to meet sales and profit goals.

Skills

Stress management

Effective communication

Basic math

Job description

The Kroger Co. is seeking a customer-focused team member to assist shoppers, answer questions about grocery items, and maintain a clean, welcoming department environment. You will help with stocking, labeling, and product recommendations while upholding safety and quality standards.

Candidates should be able to handle stressful situations and communicate effectively with customers and colleagues. Prior retail experience is a plus, and bilingual abilities are welcomed where available.