Night Front Desk Specialist - Guest Services & Ops

Lodgco; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Lodgco is hiring a Night Auditor for the Canopy by Hilton Grand Rapids Downtown in Grand Rapids, MI. The role centers on front desk duties and ensuring guest satisfaction through efficient check-ins, check-outs, and attentive service.

Responsibilities include managing reservations, handling guest inquiries, and supporting daily hotel operations while upholding brand standards and security protocols. The position emphasizes service quality, accuracy, and a welcoming guest experience.

Qualifications

• 1–2 years of hotel experience preferred.
• Strong communication and guest service skills.
• Ability to operate Front Desk systems and maintain security procedures.

Responsibilities

• Perform guest registrations (check-ins & check-outs), room assignments, and special requests.
• Knowledge of daily hotel operations, policies, procedures, and internal rules.
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs.
• Knowledge of guest rooms, locations, amenities, features, and all other services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; ensure all guest problems are resolved.

Skills

Communication

Dependable

Time management

Leadership

Job description

Lodgco is hiring a Night Auditor for the Canopy by Hilton Grand Rapids Downtown in Grand Rapids, MI. The role centers on front desk duties and ensuring guest satisfaction through efficient check-ins, check-outs, and attentive service.

Responsibilities include managing reservations, handling guest inquiries, and supporting daily hotel operations while upholding brand standards and security protocols. The position emphasizes service quality, accuracy, and a welcoming guest experience.