Night Front Desk Specialist: Audit, Guest Service Excellence

Kaizen Lab Inc.; Charleston (SC); On-site; USD 19,286 - 27,552; Full time

Job summary

Moxy Charleston Downtown is seeking a dedicated Night Auditor to oversee overnight operations, perform nightly audits, manage front desk, and deliver exceptional guest service. The successful candidate will have strong communication, attention to detail, and the ability to resolve guest inquiries while coordinating with staff to ensure a smooth hotel experience.

This role emphasizes accuracy in financial reporting, cash handling, and maintaining room availability records, with a customer-focused

Qualifications

• Previous experience in hospitality or hotel operations preferred.
• Familiarity with night audit procedures is a plus.
• Strong guest relations skills with a focus on customer satisfaction.
• Proficiency in using phone systems and hotel management software.
• Ability to work independently during overnight shifts while maintaining attention to detail.
• Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
• Commitment to upholding the highest standards of hospitality within a resort environment.

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy in reporting.
• Manage front desk operations, including check-ins and check-outs during the night shift.
• Handle guest inquiries and resolve any issues or concerns promptly.
• Maintain accurate records of room availability and reservations.
• Process payments and manage cash handling procedures.
• Utilize phone systems to communicate effectively with guests and staff.
• Provide exceptional guest services, fostering positive relationships with all visitors.
• Assist in maintaining the cleanliness and organization of the front desk area.

Skills

Guest relations

Communication

Cash handling

Night audit procedures

Front desk operations

Attention to detail

Tools

Hotel management software

Phone systems

Job description

Moxy Charleston Downtown is seeking a dedicated Night Auditor to oversee overnight operations, perform nightly audits, manage front desk, and deliver exceptional guest service. The successful candidate will have strong communication, attention to detail, and the ability to resolve guest inquiries while coordinating with staff to ensure a smooth hotel experience.

This role emphasizes accuracy in financial reporting, cash handling, and maintaining room availability records, with a customer-focused