Night Front Desk & Security Concierge

FirstService Residential; Miami (FL); On-site; USD 54,415,000 - 57,859,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential in Miami is seeking a Front Desk Associate to work independently, greet residents, and monitor security systems. You will handle guest check-ins, respond to emergencies, and maintain accurate logs.

The role requires strong customer service, clear communication, and the ability to multitask. The position is full-time with benefits, a Friday-Tuesday night schedule from 10:30pm to 6:30am, and occasional travel for trainings.

Qualifications

• High school diploma or equivalency required/preferred.
• College-level courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Strong customer service and communication skills.
• Ability to work shifts including nights/weekends.
• Multiple language fluency desirable.

Responsibilities

• Greet residents and direct guests and invitees.
• Monitor Emergency Response System and Electronic Security Control Systems.
• Maintain daily logs, records and forms.
• Respond to emergencies in a timely and efficient manner.
• Assist on-site property manager as needed.
• Follow safety procedures and maintain a safe work environment.

Skills

Customer service

Verbal communication

Interpersonal skills

Computer literacy

Multilingual

Education

High school diploma or equivalency

College courses in business/hospitality

Tools

Information systems

Job description

FirstService Residential in Miami is seeking a Front Desk Associate to work independently, greet residents, and monitor security systems. You will handle guest check-ins, respond to emergencies, and maintain accurate logs.

The role requires strong customer service, clear communication, and the ability to multitask. The position is full-time with benefits, a Friday-Tuesday night schedule from 10:30pm to 6:30am, and occasional travel for trainings.