Night Front Desk & Member Services Specialist

Planet Fitness - Glow Brands; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance options

Paid Time Off (PTO)

401(k) with Company Match

Free Gym Access

Employee Discounts on Products and Services

Flexible Scheduling

Job summary

A premier fitness organization located in Louisville, Kentucky is seeking an Overnight Closer to provide exceptional customer service to members and guests. Responsibilities include front desk activities, member account updates, and ensuring the club's cleanliness. Ideal candidates should have a customer service background, be reliable, and possess a passion for health and fitness. This position offers various benefits including health insurance, paid time off, and opportunities for advancement.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively with members.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle all front desk related activities.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns professionally.
• Assist in maintaining the neatness of the club.
• Close shift for that business day.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Punctuality and reliability

Exceptional customer service skills

Strong listening and problem-solving skills

Education

High School diploma/GED equivalent

Job description

A premier fitness organization located in Louisville, Kentucky is seeking an Overnight Closer to provide exceptional customer service to members and guests. Responsibilities include front desk activities, member account updates, and ensuring the club's cleanliness. Ideal candidates should have a customer service background, be reliable, and possess a passion for health and fitness. This position offers various benefits including health insurance, paid time off, and opportunities for advancement.