Night Front Desk & Member Experience Lead

Ignite Fitness Holdings; Waterbury (CT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary & 401K

Health benefits contribution

Job summary

Planet Fitness in Waterbury, CT is seeking an Overnight Front Desk Associate. You will welcome members, handle payments, answer questions, and help maintain a clean, safe gym during the overnight shift.

The role requires a High School Diploma or equivalent, 18+, and prior retail/customer service or fitness experience is preferred. Expect a flexible overnight schedule and competitive hourly pay.

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent.
• Six months face to face customer service in retail or 1 year fitness experience preferred.

Responsibilities

• Greet and farewell members in a friendly, confident manner.
• Anticipate needs, respond promptly, acknowledge members.
• Provide telephone service with accurate information.
• Resolve customer concerns with strong communication and problem solving.
• Keep club clean during up to 50% of the shift.
• Process payments, give change and receipts.
• Promote products and promotions to drive revenue.
• Answer questions about policies clearly and accurately.

Skills

Verbal communication

Written communication

Multitasking

Initiative

Flexible schedule

Customer service

Team player

Professionalism

Energetic

Physical stamina

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Waterbury, CT is seeking an Overnight Front Desk Associate. You will welcome members, handle payments, answer questions, and help maintain a clean, safe gym during the overnight shift.

The role requires a High School Diploma or equivalent, 18+, and prior retail/customer service or fitness experience is preferred. Expect a flexible overnight schedule and competitive hourly pay.