Night Front Desk Manager — PTO, 401(k), Medical

Sage Hospitality Group; Chicago (IL); Sur place; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Independent PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Flexible Spending Accounts

Life and AD&D insurance

Short-term disability

Employee Assistance Program (EAP)

Hotel and dining discounts

Résumé du poste

The Ritz-Carlton, Chicago, a luxury hotel atop Water Tower Place, seeks an Overnight Front Desk Manager to lead the overnight operation and ensure seamless guest service. You will oversee the Front Desk team, support arrivals and departures, respond to guest requests, and uphold the hotel’s high standards throughout the night.

As a leader, you will anticipate needs, resolve issues, and create a safe, welcoming experience for guests while building strong relationships with Ladies and Gentlemen,

Qualifications

• Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
• Requires working knowledge of guest services and hotel services, policies or operations.
• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Responsabilités

• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Coordinate activities and foster good relations with our valet and taxi services.
• Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
• Ensure all Front Desk Associate duties are completed daily.

Connaissances

Guest services knowledge

Cash handling

Mathematical aptitude

Communication

Leadership

Formation

High School diploma or equivalent

Description du poste

The Ritz-Carlton, Chicago, a luxury hotel atop Water Tower Place, seeks an Overnight Front Desk Manager to lead the overnight operation and ensure seamless guest service. You will oversee the Front Desk team, support arrivals and departures, respond to guest requests, and uphold the hotel’s high standards throughout the night.

As a leader, you will anticipate needs, resolve issues, and create a safe, welcoming experience for guests while building strong relationships with Ladies and Gentlemen,