Front Desk Supervisor & Night Audit Lead

InterContinental Hotels Group; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

InterContinental Hotels Group in San Diego seeks an Operations Manager to oversee hotel activities, ensuring top-notch guest experiences. The ideal candidate will possess strong customer service and supervisory skills, with a minimum of 3 years in hotel operations.

Responsibilities include managing day/night shifts, resolving guest issues, and maintaining compliance with safety regulations. Candidates need exceptional communication skills and a proactive approach to team management. This position offers a dynamic work environment and potential for career growth.

Qualifications

• 3 years guest service/hotel experience or equivalent.
• Fluent in English; knowledge of other languages preferred.
• Must possess full knowledge of guest service/night function.

Responsibilities

• Oversee hotel operations ensuring guest service standards.
• Monitor employee performance during scheduled shifts.
• Resolve guest complaints promptly to ensure satisfaction.
• Document and report incidents involving guests or employees.

Skills

Guest service expertise

Supervisory skills

Problem solving

Fluent English communication

Education

Some college education

Job description

InterContinental Hotels Group in San Diego seeks an Operations Manager to oversee hotel activities, ensuring top-notch guest experiences. The ideal candidate will possess strong customer service and supervisory skills, with a minimum of 3 years in hotel operations.

Responsibilities include managing day/night shifts, resolving guest issues, and maintaining compliance with safety regulations. Candidates need exceptional communication skills and a proactive approach to team management. This position offers a dynamic work environment and potential for career growth.