Night Front Desk Lead — Guest Experience & Programs

PM Hotel Group; San Luis Obispo (CA); On-site; USD 43,000 - 50,000; Full time

Job summary

Nightsky, a PM Hotel Group property in San Luis Obispo, is seeking a Guest Experience Supervisor to lead front desk shifts, support arrivals and guest requests, and act as Manager on Duty when needed. The role emphasizes warm, personalized hospitality and smooth, efficient operations across nights and weekends.

The ideal candidate has 2+ years in hotel front office or guest services, supervisory experience, and a passion for experiential hospitality.

Qualifications

• Two or more years in hotel front office, resort, or guest services.
• Previous lead or supervisory experience preferred.
• Experience supporting programming, events, recreation, or experiential hospitality is a plus.
• Strong knowledge of front desk operations, reservations, and service recovery.

Responsibilities

• Lead assigned front office shifts and support arrivals, departures, guest requests and desk coverage.
• Serve as Manager on Duty when assigned and coordinate the property’s response.
• Guide the Guest Services team through shift briefings and daily assignments.
• Support scheduling, training, coaching, and performance feedback with leadership.
• Review arrivals, VIPs, groups, and special requests to ensure readiness.
• Maintain front desk procedures, logs, and cash controls.
• Monitor front desk areas to keep them welcoming and safe.

Skills

Front Office

Guest Services

Supervisory Experience

Program & Events

Communication

Driver’s License

Tools

Property Management System (PMS)

Job description

Nightsky, a PM Hotel Group property in San Luis Obispo, is seeking a Guest Experience Supervisor to lead front desk shifts, support arrivals and guest requests, and act as Manager on Duty when needed. The role emphasizes warm, personalized hospitality and smooth, efficient operations across nights and weekends.

The ideal candidate has 2+ years in hotel front office or guest services, supervisory experience, and a passion for experiential hospitality.