Night Shift Housekeeping Supervisor | Luxury Resort

PM Hotel Group; San Luis Obispo (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K

Onboarding and training

Leadership development

Monthly fitness credits

9 paid holidays

Tuition reimbursement

Volunteer opportunities

Job summary

Nightsky San Luis Obispo is seeking a Housekeeping Supervisor to lead daily housekeeping operations on-site, supervise the team, and ensure rooms and public areas meet Nightsky standards. The role includes inspecting tents, bathrooms, decks, and back-of-house areas, plus coordinating laundry and inventory with Front Office and Engineering.

The ideal candidate has 2+ years in hotel housekeeping, supervisory experience, strong organizational and communication skills, and the ability to work a

Qualifications

• Two or more years of hotel, resort, lodging, or comparable housekeeping experience required.
• Previous lead, inspector, or supervisory experience strongly preferred.
• Experience with onsite laundry operations, linen care, chemical use, inventory, and supply ordering preferred.
• Working knowledge of housekeeping productivity, labor planning, room assignments, and room-status communication.
• Ability to organize daily assignments, monitor productivity, adjust priorities, and hold the team accountable.
• Comfort working alongside the team and assisting directly with rooms, laundry, and property needs and inspecting work against established standards.
• Strong organization, attention to detail, communication, coaching, and problem-solving skills.
• Comfort using scheduling tools, inventory records, and hotel operating systems.
• Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and varying shifts.
• Comfort working indoors and outdoors across varied terrain and weather conditions.
• Ability to stand and walk for extended periods; bend, kneel, reach, push, and pull; and lift up to 50 pounds.
• Ability to communicate in English; bilingual English and Spanish skills are strongly preferred.

Responsibilities

• Lead daily housekeeping operations while actively assisting with cleaning, inspections, laundry, and property preparation based on occupancy, staffing, and operational needs.
• Assign rooms and responsibilities based on occupancy, arrivals, departures, staffing, and operational priorities.
• Train, coach, schedule, and support the housekeeping team while reinforcing productivity, attendance, quality, and service standards.
• Monitor daily progress, adjust assignments when needed, and ensure all accommodations and assigned areas are completed on time.
• Inspect guest tents, ensuite bathrooms, decks, public spaces, and assigned back-of-house areas for cleanliness, condition, presentation, and readiness.
• Ensure rooms are cleaned, inspected, and released according to Nightsky standards and communicated accurately to Front Office.
• Address missed standards immediately and provide practical coaching to prevent recurring issues.
• Report maintenance concerns, damage, missing items, safety hazards, and recurring room-condition issues promptly.
• Support special requests, amenities, VIP arrivals, groups, events, and other property needs.
• Oversee daily on-site laundry operations, including washing, drying, folding, storage, production flow, and equipment care.
• Maintain appropriate linen and terry levels and monitor loss, damage, stains, rewash, and replacement needs.
• Manage housekeeping supplies, guest-room items, chemicals, tools, and equipment through accurate inventory, established pars, and timely ordering.
• Maintain clean, organized, properly labeled, and secure housekeeping and laundry storage areas.
• Ensure chemicals and equipment are used, stored, and maintained safely and according to company procedures.
• Coordinate closely with Front Office and Engineering regarding room status, early arrivals, late departures, out-of-order tents, maintenance needs, and guest requests.
• Maintain accurate daily assignments, inspection records, productivity reporting, inventory documentation, and shift handoffs.
• Respond professionally to guest requests and resolve housekeeping concerns promptly while minimizing disruption.
• Reinforce safe lifting, cart use, ladder use, laundry operation, key control, guest privacy, bloodborne pathogen, and lost-and-found procedures, including proper documentation and secure storage.
• Support emergency preparedness and ensure the housekeeping team understands applicable emergency, evacuation, incident-reporting, and safety procedures.
• Communicate staffing, supply, equipment, quality, and operational concerns to the Operations Manager before they affect the guest experience.
• Perform other housekeeping and cross-functional operational duties as assigned.

Skills

Supervisory experience

Leadership

Communication

Problem-solving

Scheduling tools

English proficiency

Flexible schedule

Lifting up to 50 lbs

Laundry operations

Tools

Hotel operating systems

Inventory records

Job description

Nightsky San Luis Obispo is seeking a Housekeeping Supervisor to lead daily housekeeping operations on-site, supervise the team, and ensure rooms and public areas meet Nightsky standards. The role includes inspecting tents, bathrooms, decks, and back-of-house areas, plus coordinating laundry and inventory with Front Office and Engineering.

The ideal candidate has 2+ years in hotel housekeeping, supervisory experience, strong organizational and communication skills, and the ability to work a